Please wait. Site is Loading...

Refund and Returns

Refund and Returns

Return Policy

At hardwarepasal.com we provide our customer the facility of checking the product while being delivered by our delivery executives inside Kathmandu valley. And if they feel the product is not similar as described then they are free to return.

  • After customer’s approval on purchase those products are only eligible for exchange with the similar product.
  • We do not accept refund if you have ordered an incorrect product or if you have change of heart or mind after purchasing.

Under what conditions return is accepted?

  • If the product received is physically damaged,
  • If the product has missing parts or accessories,
  • If the product has any defects.
  • If the product delivered is different then mentioned in our website.

What is the duration within returns are accepted?

Most of the items purchased from us can be returned within seven days of purchase and we will not accept return or exchange after 7 days.

  • To proceed for return or exchange call our support, to file a return complain within seven days of purchase.
  • The return requests needs to be approved by our support.

How hard is it to file a return?

For Kathmandu valley

After accepting for return request, the product will be picked by our team within 1-2 days. Our team will undergo quality check of the product.

  • The product needs to be in the same packaging with its respective bill.
  • The product should not have any marks, scratch, fingerprints, dirt or any type of physical damage.

Hardwarepasal has the right to refuse return if it doesn’t meet the above criteria. If it meets the above criteria amount will be deposited into customer’s bank account within 2 working days.

For outside valley

After accepting the return request, the product needs to be couriered back to our address.

  • The product needs to be in the same packaging with its respective bill.
  • The product should not have any marks, scratch, fingerprints, dirt or any type of physical damage.

Hardwarepasal has the right to refuse return if it doesn’t meet the above criteria. If it meets the above criteria amount will be deposited into customer’s bank account within 2 working days.

Shipping Cost Refunds

At hardwarepasal.com shipping costs will not be refunded. 

Fast Delivery Guaranteed

Place your orders today, get your package delivered the very next day.

Cash on Delivery

Our cash on delivery service is like an icing in the cake for fast delivery.

Online Support

Our online support team can help you with any inquires related to your orders.