Terms and Conditions
Refund & Returns
If needed to return, the item purchased should be returned within 7 days of the original date of purchase.
Return will only be accepted under certain conditions: -
- If there is a manufacturing or company defect on the product.
- If the product isn’t similar to the image shown or described by us.
- If the product isn’t used or damaged.
- If the product is returned in the same packaging.
Return will NOT be accepted under certain conditions: -
- If the customer has a change of heart or mind after the purchase of a good.
- If the item purchased is not in the same condition as delivered.
- If the product is not in the same packaging.
To get a refund, the product has to be returned back to our office and for outside valley, the product needs to be couriered back to Kathmandu within seven days of purchase.
The products will not be accepted for return or exchange if the return is done after seven days of purchase.
Our consumer’s privacy is important to us. All the information provided to us while registering, will be kept confidentially and will not be sold for any kind of marketing purpose.
We assist our suppliers in marketing their products to their end users and create sales and consumer conversion. Vendors that wish to advertise and sell their goods through our platform are welcome to email us at firstname.lastname@example.org or call us at 014248976.
We provide Cash on delivery for payment.
Cash on delivery is only available for orders placed from inside and outside ring road. For orders that are placed from outside valley, payment has to be firstly made to us via IME, Esewa or bank transfer as per your convenience.
Delivery charge depends as per the location.
Inside ring road: 50rs per KG
Outside ring road: 150rs Per KG
Outside Kathmandu Valley: 150rs per KG
Additional 50 rupees is added as per the extra kilogram
Normal delivery –
Orders placed from our website is delivered within 24 hours of the confirmation. Our delivery hours are from 11am in the morning to 4pm in the evening. The payment procedure for deliveries made inside ring road or outside ring road is cash of delivery.
In case of emergency, for customers looking to get their product immediately. Express delivery is applicable only for products up to 5 kilograms, for orders placed from inside ring road, from 11am to 4pm on our operating days. (Sunday to Friday)
Express delivery charge = 150rs